Great Quality

Transdeal has been consistently maintaining an accuracy of over 99% and only employs the most experienced transcriptionists. Accuracy rate is calculated as defined by HPI guidelines and maintained by integrating quality control processes in the production process as explained below. Our Commitment to higher quality transcription standards is achieved by verifying each and every dictation and constantly evaluating and upgrading our employee training programs.

Transdeal has four steps of quality control processes in place for improving and maintaining quality levels:

(1) Transcriptionist
(2) Quality Analyst
(2) Proofreader
(4) Unit In charge

The transcriptionist does an individual review of every document after initial transcription. Then the completed job moves up the line and is then proofread by the proofreader. The proof reader, sometimes a qualified doctor, proofreads and then forwards the job to the Unit In-Charge. If necessary, the proofreader will attach a specified note regarding any special questions about a particular job to the Unit-In Charge. If the job quality is satisfactory, the job will be forwarded to the head administrator for uploading to the corporate office in US. If the quality is less than outstanding, the job will be forwarded to the language proofreader. The language proofreader is normally a Masters graduate in English with training and experience in medical transcription. Unit In-Charge will again review the job done by the language proofreader and will pass the job onto the head administrator if he is satisfied with the quality. The quality assurance team does random sampling to test quality across all work levels. The quality assurance team also checks the errors reported back from the clients on a daily basis and works with the Unit In-Charge so that the feedback is given to all the members (transcriptionist and proof readers) of the unit. This eliminates repeat errors.

The job might move around the 4 levels in any formation until the Unit In-Charge is satisfied. At this point, if there are any known errors, an error record is added to the account’s error report. This report is later sent to the US office along with the transcription.

Great Service

To render excellent and consistent service to all our clients, we have relationship managers and regional managers who take personal care of each of our accounts. This ensures that the Transdeal staff designated to you is aware of your needs and concerns.
Our staff can be reached 24 hours a day, 365 days. All our frontline staff are empowered to solve any customer queries and problems.