Patient Data Security

As a market leader in the transcription outsourcing business, Transdeal implements the best security systems and has always adopted elaborate security measures to ensure that patient information is not compromised upon.

Some of the core dimensions of our security matrix are:

• Technology
  
• Facilities & Infrastructure
  
• People & Processes

Each of these dimensions addresses some security-related issues. Together, they make our security infrastructure what it is – simply the best

Some of the important security features of our Technology are

Data encryption 128-bit encryption for all data transmission and secure socket layer connections for all intranet and internet accesses is the default standard used at Transdeal. Firewalls We deploy firewalls to ensure no unauthorized entry into the network. Multi-tiered application architecture Our multi-tiered architecture ensures that even in the unlikely event of unauthorized access to the network, access to databases is only possible after multiple authentications at various tiers. Sterilized e-mail server Sterilized e-mail servers and e-mail user base to ensure that except our clients and our customer support team, there is no other activity on the corporate e-mail servers. Denial of access & multi-modal alerts Any suspicious activity on the network or at a particular workstation immediately triggers off a ‘denial-of-access’ procedure and also alerts our administrators through various modes including workstation alerts, and intranet alerts.

Some of the security features on the Facilities & Infrastructure dimension are

Company-owned & managed facilities All our transcription and customer support is done out of just two facilities. And both are 100% owned and managed by us. No external contractors; no home-based transcription. Manned security At our transcription facility, where all our transcription is done, we employ manned security personnel at the single entry/exit point to make sure there is no unauthorized entry and exit. Video surveillance Our transcription facilities are continuously under video surveillance to ensure that any suspicious activity is immediately noticed. The surveillance data is also archived to make sure we have access to past data too. No removable media At none of our facilities do we deploy removable media for open use as removable media has often been the bane of many corporate computer systems.

Security features on the People & Processes dimension are as important as the other two.

No sub-contractors At Transdeal, we have always believed in doing all of our transcription in-house. We do not further outsource work to sub-contractors nor do we use home based transcriptionists. This ensures that we are in control of the end-to-end movement of data and entire process from dictation to transcription. Security routine All our applications and processes have in-built security routines to ensure that password changes, access audits and related exercises are done periodically. This helps us ensure user-level, user-defined security. Joint access Most of our databases and other confidential information can only be accessed through the combination of passwords of atleast two individuals. Such measures help us in a phenomenal reduction of the probability of an internal security breach. Restricted internet and e-mail access Unrestricted access to the internet can be an important security breach. We limit access to a handful of pre-defined sites through a proxy server. The proxy server restricts access only to these sites, and further ensures that no data uploads are permitted. We also limit access to the corporate e-mail on a strictly per-needs basis. 98% of our employees do not have access to the corporate e-mail and for those who have this access, external e-mails can only be sent to permitted recipients. Legal declarations Each of our employees is required to sign the declarations and documents as per HIPAA requirements. These legal documents are an important safeguard to ensure compliance with the privacy and data security norms that Transdeal insists upon. Security audits We have an audit done on all our security procedures atleast once every three months. Apart from that, we have a fortnightly audit to check for virus updates, patches and other related areas. Credential & background check Transdeal uses the services of professional agencies to carry out a check on the credentials, earlier employment record of every employee before the individual commences employment.